- Home
- Products
- Laundry technology
- Commercial washing machines
- PWM 920 [SI DV DD]
Back to Commercial washing machines



PWM 920 [SI DV DD]
Professional washing machine, steam heating (indirect) with detergent drawer, M Touch Pro Plus – freely programmable.
- Drum volume 6.36 (180) ft³ (l), load size 45 (20) lb (kg)
- Top cleaning & consumption values – innovative Miele technology
- Ideal operation thanks to touch color display – M Touch Pro Plus
- Simple and safe operation thanks to automatic door lock
- Connected for the future using LAN and WiFi
Select voltage:
Product benefits
Low consumption values Economical and efficient: Laundry machines from Miele Professional boast exceptionally low consumption values. ECO programs Particularly efficient reprocessing of normally or lightly soiled laundry in the ECO program. Innovative suds container Efficient use of resources thanks to new shape of suds container. Patented honeycomb drum 2.0 Optimum laundry care and cleaning thanks to patented honeycomb drum with scoop ribs for effective wetting. Proven hygiene Our washing machines in the Benchmark series remove more than 99.9% of all viruses (including coronaviruses). Short program cycles Premium commercial technology allows you to benefit from the shortest program cycles. 3-dimensional imbalance monitoring Reliable moisture removal from wash items thanks to professional 3D sensor technology. BoostSpin Short and efficient tumble drying is made possible by intensive pre-spin and minimized residual moisture. EcoSpeed – patented wash rhythm* Intensive cleaning with reduced water consumption due to optimized changes in speed. Efficient spring-in-spring system* Extremely smooth running, even at high spin speeds, thanks to efficient suspension system. Automatic door lock OneFingerTouch facilitates simple door closure. Freely programmable washing machine controls With freely programmable controls, all wash parameters can be adjusted. M Touch Pro Plus controls Conveniently select and adjust all wash programs via the touch display. Large door opening Simple loading and unloading thanks to large door opening with diameter of 58.5". Connection of payment system Optimum use in self-service areas is possible thanks to the connection for payment systems. Connector Box The Connector Box facilitates connections to external systems, e.g., payment, dispensing, and peak-load systems. LAN interface The LAN interface enables secure communication in the local network via a LAN cable. WLAN interface The WLAN interface enables wireless communication in the local network. Low consumption values Economical and efficient: Laundry machines from Miele Professional boast exceptionally low consumption values. ECO programs Particularly efficient reprocessing of normally or lightly soiled laundry in the ECO program. Innovative suds container Efficient use of resources thanks to new shape of suds container. Large capacity Miele Professional washing machines have a large capacity drum and so can accommodate large loads of laundry. Type of heating steam If steam is available, it can be used to directly heat Miele commercial laundry appliances. Automatic load control Plus High savings potential in terms of resources and cycle times as parameters are adjusted to the load size. Peak-load cut-out Comprehensive energy management by integrating the appliances into an energy management system. Efficient hot water connection Connection to a hot water supply enables excellent savings in time and energy with minimal effort. Resource-efficient water recycling (not available in USA) The water from the subsequent rinse is recycled for the next pre-wash program. Patented honeycomb drum 2.0 Optimum laundry care and cleaning thanks to patented honeycomb drum with scoop ribs for effective wetting. Proven hygiene Our washing machines in the Benchmark series remove more than 99.9% of all viruses (including coronaviruses). Disinfection rinse A final rinse with a special high temperature/holding time provides additional reassurance with regard to hygiene. Proven hygiene The combination of disinfection programs and high safety standards has been verified by an independent jury. High temperature consistency For reliable cleaning results and maximum filtration, the temperature of washing water is monitored constantly. Short program cycles Premium commercial technology allows you to benefit from the shortest program cycles. 3-dimensional imbalance monitoring Reliable moisture removal from wash items thanks to professional 3D sensor technology. BoostSpin Short and efficient tumble drying is made possible by intensive pre-spin and minimized residual moisture. EcoSpeed – patented wash rhythm* Intensive cleaning with reduced water consumption due to optimized changes in speed. Preparation of cloths Cleaning cloths are reprocessed and prepared in the machine in one step. Precisely controlled water consumption The flow meter monitors the volume of water intake precisely for maximum efficiency. Patented pre-spin* Perfect cleanliness Cleaning cloths are rinsed out before the start of the washing process. Efficient spring-in-spring system* Extremely smooth running, even at high spin speeds, thanks to efficient suspension system. Sophisticated asynchronous motor Sophisticated asynchronous frequency-controlled motor facilitates maximum performance and durability. Reliable water drainage The professional drain valve ensures trouble-free drainage even with coarse soiling. Excellent durability The professional technology ensures excellent reliability and durability for daily work routine, Automatic door lock OneFingerTouch facilitates simple door closure. Freely programmable washing machine controls With freely programmable controls, all wash parameters can be adjusted. M Touch Pro Plus controls Conveniently select and adjust all wash programs via the touch display. Large door opening Simple loading and unloading thanks to large door opening with diameter of 58.5". User instructions in a variety of languages Avoids operating errors: All instructions and processes can be displayed in a variety of languages. Program selection via color frame Reliable operation: color-coding assists with selecting the right program. Countdown indicator After the program has started, the display shows the cycle time remaining. Delay start freely selectable The program start time can be pre-set in advance for efficient planning. Add laundry Did you forget an item of laundry? Don’t worry – simply open the door and add the laundry.*
Product benefits
- Highlights
- Connectivity
- Efficiency
- Gentle laundry care
- Hygiene
- Performance
- Quality
- User convenience
Highlights
Connectivity
Efficiency
Gentle laundry care
Hygiene
Performance
Quality
User convenience


ECO programs
Save up to 42% on energy*
Particularly efficient reprocessing of normally or lightly soiled laundry in the ECO program.
Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.
Product details
PWM 920 [SI DV DD]
EAN 4002516445203 / Article number 51920031NAM / Material number 11803340
| Design | Front loader |
| Product line | Performance Plus |
| Front | Stainless Steel |
| Control panel color | Stainless Steel |
| Load ratio | 1:9 |
| Load in lbs | 45 (20) |
| Drum volume in cubic feet (l) | 6.36 (180) |
| Door opening [Ø] in in.(mm)i | 16 3/8 (415) |
| Door opening angle in degrees | 180 |
| Door hinging | right |
| Automatic door lock | |
| Innovative suds container | |
| Maintenance-free motor with frequency converter | |
| Patented stainless steel honeycomb drum 2.0 |
- Design
- Front loader
- Product line
- Performance Plus
- Front
- Stainless Steel
- Control panel color
- Stainless Steel
- Load ratio
- 1:9
- Load in lbs
- 45 (20)
- Drum volume in cubic feet (l)
- 6.36 (180)
- Door opening [Ø] in in.(mm)i
- 16 3/8 (415)
- Door opening angle in degrees
- 180
- Door hinging
- right
- Automatic door lock
- Innovative suds container
- Maintenance-free motor with frequency converter
- Patented stainless steel honeycomb drum 2.0
| Suitable for hotels and restaurants | |
| Suitable for senior living facilities | |
| Suitable for facility management | |
| Suitable for dry cleaners | |
| Suitable for commercial laundries | |
| Suitable for small businesses | |
| Suitable for fire brigades and rescue services | |
| Suitable for studs, riding schools and stables | |
| Suitable for universities, nurseries, and schools | |
| Suitable for hospitals | |
| Suitable for camp sites | |
| Suitable for sports clubs | |
| Suitable for beauty salons, spas, and fitness centers | |
| Suitable for doctors' and dentists' practices | |
| Suitable for the petrochemical industry | |
| Suitable for the food-processing industry | |
| Suitable for amusement parks and holiday complexes | |
| Suitable for public/community care facilities |
- Suitable for hotels and restaurants
- Suitable for senior living facilities
- Suitable for facility management
- Suitable for dry cleaners
- Suitable for commercial laundries
- Suitable for small businesses
- Suitable for fire brigades and rescue services
- Suitable for studs, riding schools and stables
- Suitable for universities, nurseries, and schools
- Suitable for hospitals
- Suitable for camp sites
- Suitable for sports clubs
- Suitable for beauty salons, spas, and fitness centers
- Suitable for doctors' and dentists' practices
- Suitable for the petrochemical industry
- Suitable for the food-processing industry
- Suitable for amusement parks and holiday complexes
- Suitable for public/community care facilities
| Tested virucidal efficacy | |
| Proven hygiene | |
| Specific water consumption for cold water connection in l/kgi | 6.2 |
| Specific energy consumption for cold water connection in kWh/lbi | 0.14 |
| Specific water consumption for hot water connection in l/kgi | 5.9 |
| Specific energy consumption for hot water connection in kWh/lbi | 0.06 |
| Water consumption for cold water connection in li | 124 |
| Water consumption for cold water connection in Mops standard program in gal | 227.2 |
| Energy consumption for cold water connection in kWhi | 2.91 |
| Energy consumption for cold water connection in Mops standard program in kWh | 3.21 |
| Program duration in minutes with cold water connectioni | 52 |
| Water consumption for hot water connection in li | 118 |
| Water consumption for hot water connection in Mops standard program in gal | 222.6 |
| Energy consumption for hot water connection in kWi | 1.2 |
| Energy consumption for hot water connection in Mops standard program in kWh | 1.66 |
| Program duration in minutes with hot water connectioni | 44 |
| Water consumption in ECO program for cold water connection in li | 116 |
| Energy consumption in ECO program for cold water connection in kWhi | 1.9 |
| Program duration in minutes for ECO program with cold water connectioni | 34 |
| Water consumption in ECO program for hot water connection in li | 114 |
| Energy consumption in ECO program for hot water connection in kWhi | 0.6 |
| Program duration in minutes for ECO program with hot water connectioni | 33 |
| Program runtime in minutes for Mops standard program with cold water connectioni | 53 |
| Program runtime in minutes for Mops standard program with hot water connection | 50 |
| Residual moisture with cold rinse in % | 46 |
| Residual moisture with hot rinse in % | 42 |
| Residual moisture when processing cleaning cloths in %i | 25 |
| Spin speed in rpm | 1120 |
| g factor | 502 |
| Tested operating hoursi | 30000 |
- Tested virucidal efficacy
- Proven hygiene
- Specific water consumption for cold water connection in l/kgi
- 6.2
- Specific energy consumption for cold water connection in kWh/lbi
- 0.14
- Specific water consumption for hot water connection in l/kgi
- 5.9
- Specific energy consumption for hot water connection in kWh/lbi
- 0.06
- Water consumption for cold water connection in li
- 124
- Water consumption for cold water connection in Mops standard program in gal
- 227.2
- Energy consumption for cold water connection in kWhi
- 2.91
- Energy consumption for cold water connection in Mops standard program in kWh
- 3.21
- Program duration in minutes with cold water connectioni
- 52
- Water consumption for hot water connection in li
- 118
- Water consumption for hot water connection in Mops standard program in gal
- 222.6
- Energy consumption for hot water connection in kWi
- 1.2
- Energy consumption for hot water connection in Mops standard program in kWh
- 1.66
- Program duration in minutes with hot water connectioni
- 44
- Water consumption in ECO program for cold water connection in li
- 116
- Energy consumption in ECO program for cold water connection in kWhi
- 1.9
- Program duration in minutes for ECO program with cold water connectioni
- 34
- Water consumption in ECO program for hot water connection in li
- 114
- Energy consumption in ECO program for hot water connection in kWhi
- 0.6
- Program duration in minutes for ECO program with hot water connectioni
- 33
- Program runtime in minutes for Mops standard program with cold water connectioni
- 53
- Program runtime in minutes for Mops standard program with hot water connection
- 50
- Residual moisture with cold rinse in %
- 46
- Residual moisture with hot rinse in %
- 42
- Residual moisture when processing cleaning cloths in %i
- 25
- Spin speed in rpm
- 1120
- g factor
- 502
- Tested operating hoursi
- 30000
| Control system | M Touch Pro Plus |
| Programmability | Freely programmable |
| Max. delay start in h | Can be selected freelyi |
| Countdown indicator | |
| Program sequence indicator | |
| Choice of display language | |
| Option to enter weight prior to start of programme |
| Steam connection | 2 x ½" |
- Steam connection
- 2 x ½"
| External dimensions, net height in inches | 57 1/8 (1450) |
| External dimensions, net width in inches | 36 7/16 (924) |
| External dimensions, net depth in inches | 41 1/2 (1054) |
| External dimensions, gross height in inchesi | 62 7/16 (1585) |
| External dimensions, gross width in inchesi | 47 11/16 (1210) |
| External dimensions, gross depth in inchesi | 44 1/2 (1130) |
| Net weight in lbs.(kg) | 893 (405) |
| Gross weight in lbs.i | 944 (428) |
| Maximum floor load in Ni | 5721 |
- External dimensions, net height in inches
- 57 1/8 (1450)
- External dimensions, net width in inches
- 36 7/16 (924)
- External dimensions, net depth in inches
- 41 1/2 (1054)
- External dimensions, gross height in inchesi
- 62 7/16 (1585)
- External dimensions, gross width in inchesi
- 47 11/16 (1210)
- External dimensions, gross depth in inchesi
- 44 1/2 (1130)
- Net weight in lbs.(kg)
- 893 (405)
- Gross weight in lbs.i
- 944 (428)
- Maximum floor load in Ni
- 5721
| Patented preliminary drainage | |
| Patented cleaning cloth program | |
| 3-dimensional imbalance monitoring | |
| Disinfection rinse | |
| Efficient scoop-and-ladle ribs | |
| EcoSpeed | |
| BoostSpin | |
| Spring-in-spring system | |
| Temperature monitoring | |
| Automatic load control Plus | |
| Volumetric flow meter (optional) | |
| Add laundry | |
| Program selection via color frame | |
| Efficient fast spin cycle | |
| Emergency shut off | |
| Appliance-independent accessories |
- Patented preliminary drainage
- Patented cleaning cloth program
- 3-dimensional imbalance monitoring
- Disinfection rinse
- Efficient scoop-and-ladle ribs
- EcoSpeed
- BoostSpin
- Spring-in-spring system
- Temperature monitoring
- Automatic load control Plus
- Volumetric flow meter (optional)
- Add laundry
- Program selection via color frame
- Efficient fast spin cycle
- Emergency shut off
- Appliance-independent accessories
| Recycling rate in % | 92 |
- Recycling rate in %
- 92
| Payment system (optional) | |
| Optical interface for service access | |
| Peak-load negotiation / energy management (optional) | |
| Water recovery (optional) | |
| LAN | |
| WiFi | |
| Connector Box |
| Respirator masks [number] | 15 |
| Helmets [number] | 5 |
| Overalls [number] | 3 |
| Over jackets [number] | 5 |
| Chemical protection overalls [number] | 2 |
| Synthetic duvets [number] | 2 |
| Synthetic pillows [number] | 4 |
| Feather duvets [number]i | 2 |
| Feather pillows [number]i | 4 |
| Cloths, 22 g/0.8 oz[number] | 456 |
| Cotton mops, 40 cm/15.7 in[number] | 106 |
| Cotton mops, 50 cm/19.7 in[number] | 91 |
| Microfibre mops, 40 cm/15.7 in [number]] | 167 |
| Microfibre mops, 50 cm/19.7 in [number] | 117 |
| Mops, office, 100 g [quantity]i | 200 |
| Mops, stairway, 150 g [quantity]i | 130 |
| Summer horse blankets [number] | 3 |
- Respirator masks [number]
- 15
- Helmets [number]
- 5
- Overalls [number]
- 3
- Over jackets [number]
- 5
- Chemical protection overalls [number]
- 2
- Synthetic duvets [number]
- 2
- Synthetic pillows [number]
- 4
- Feather duvets [number]i
- 2
- Feather pillows [number]i
- 4
- Cloths, 22 g/0.8 oz[number]
- 456
- Cotton mops, 40 cm/15.7 in[number]
- 106
- Cotton mops, 50 cm/19.7 in[number]
- 91
- Microfibre mops, 40 cm/15.7 in [number]]
- 167
- Microfibre mops, 50 cm/19.7 in [number]
- 117
- Mops, office, 100 g [quantity]i
- 200
- Mops, stairway, 150 g [quantity]i
- 130
- Summer horse blankets [number]
- 3
| Splash protection IPX4 | |
| c ETL US | |
| Complies with Machinery Directive 2006/42/EC |
- Splash protection IPX4
- c ETL US
- Complies with Machinery Directive 2006/42/EC
Additional accessories and consumables
Find additional accessories and consumables to go with this product

Additional accessories for laundry technology
Find here the accessories that can be bought additionally for this product.
Service & Support
Call our experts.
If you have any questions or need further information please contact us on 800.991.9380*
*Free of charge.
Request individual consultation appointment
Request your personal consultation appointment for an individual planning.
Request spare parts
Do you need spare parts for your products? Please feel free to contact us!
Service and maintenance contracts
Inspection, maintenance and service contribute to preserving the value of your equipment and thus to safeguarding your investment. We offer the right solution for every need and are happy to answer further questions about service and maintenance contracts.
Downloads
Downloads
- User manual & Assembly
- CAD/BIM-data
User manual & Assembly
CAD/BIM-data
Notes & sources
Subject to technical changes; no liability accepted for the accuracy of the information given! Figures as examples for showing the product benefit.

